Question 1

How can Support Office Staff work for me?

Accepted Answer

Provides virtual medical scribe and virtual medical assistant services for various medical specialties and EMRs. We cater to private practice solo doctors and large medical groups. Our healthcare virtual assistants undergo a rigorous vetting and training process and can easily adapt to your specific workflows.

Question 2

Who are your Healthcare Virtual Assistants?

Accepted Answer

Our team provides high-quality virtual assistance for all types of medical specialties and EMRs.

From solo practitioners to large medical groups, we offer highly vetted and trained healthcare virtual assistants who can adapt to your specific workflows.

Whether you need help with administrative tasks or patient documentation, our virtual assistants can provide the support you need to improve efficiency and patient care.

Question 3

What kind of tasks can a Healthcare Virtual Assistant (HVA) handle?

Accepted Answer

Need help with live charting, transcription, back-office tasks, phone calls, and more? Our healthcare virtual assistants (HVAs) can assist with any computer-based tasks.

Our HVAs are experts in administrative and back-office tasks, including referrals, refill requests, faxing, phone calls, insurance verifications, prior authorizations, eligibility, and patient/insurance company outreach. Let us help you streamline your operations.

Question 4

How is the Healthcare Virtual Assistant being tracked and monitored?

Accepted Answer

We use online time tracking software to monitor our healthcare virtual assistants' time.

The software tracks mouse and keyboard activity to ensure accurate timekeeping.

We only track the time spent on direct work for you and will not track breaks according to your schedule.

You can set the schedule with your HVA on a weekly basis and they will be available at specified start/end times.

Choose Support Office Staff for reliable and transparent virtual assistant services.

Question 5

How much is the current pricing structure?

Accepted Answer

Our pricing structure is simple! We offer flat-rate hourly pricing.

per hour with no contracts and no setup/hidden fees.

We bill weekly, every Monday. Cancel anytime.

Question 6

Can Support Office Staff save me money?

Accepted Answer

We specialize in helping you save both time and money.

Consider this scenario: If you see 20 patients per day and spend at least two minutes charting for each patient, you're using up about 40 minutes of your day just on charting.

By having a live virtual assistant complete the charts in-room, you'll have extra time to see 2 more patients.

If you charge approximately $70 per patient, you could earn an extra $150 per day, which amounts to around $3,000 per month.

Our virtual assistant services can help you boost efficiency, increase revenue, and ultimately save you money.

Question 7

What sets your Healthcare Virtual Assistants apart from others?

Accepted Answer

Our Healthcare Virtual Assistants go through a rigorous application and interview process, and must have a degree or certificate in a medical profession such as registered nursing.

They also undergo 4-weeks of training in Practice Fusion to navigate EMRs and type up SOAP notes.

Our HVAs are adaptable to all types of EMRs and can work with the one you use in your practice.

Question 8

How do you ensure HIPAA compliance and the security of protected health information?

Accepted Answer

We take HIPAA compliance and the security of protected health information (PHI) very seriously.

We ensure that all of our Healthcare Virtual Assistants (HVAs) are certified in HIPAA-training, and we have implemented strict security protocols to protect our clients' PHI.

Our HVAs access PHI through encrypted channels and use secure communication platforms to ensure the confidentiality and integrity of information.

We also require our HVAs to sign confidentiality agreements and conduct regular audits to ensure compliance with HIPAA regulations.

Clients can rest assured that their PHI is secure and in compliance with all applicable laws and regulations when working with Support Office Staff.

Question 9

What software or programs are recommended when working with a Healthcare Virtual Assistant (HVA) for HIPAA-compliant handling of protected health information?

Accepted Answer

There are various ways to work with a healthcare virtual assistant, and what works for you depends on the tasks you need completed.

For efficiency and security, however our Healthcare Virtual Assistants® can certainly use whatever software you are currently using in your office:

• Practice Fusion (https://www.practicefusion.com/)EMR for health records
• Zoom (https://zoom.us/)or Google Meet w/G Suite (https://gsuite.google.com/)for secure video conferencing software
• Google Drive (https://gsuite.google.com/)w/G Suite,(https://gsuite.google.com/) a HIPAA-compliant cloud storage service
• Updox (https://www.updox.com/)for fax management
• RingCentral (https://www.ringcentral.com/)for VOIP, internet based phone system
• Hu(https://www.ringcentral.com/)bstaff for time- tracking system

Question 10

What measures are in place to protect my PHI in the event of intentional compromise within the Philippines?

Accepted Answer

Our healthcare virtual assistants are based in the Philippines, where the government has enacted the Data Privacy Act of 2019, which is similar to HIPAA in the United States.

This act ensures that all sensitive data, including PHI, is protected by law, and those who breach it can face severe ramifications.

Our healthcare virtual assistants have undergone a rigorous vetting process and hold HIPAA certificates of training, ensuring they have a solid understanding of data security.

Additionally, if they are licensed medical professionals, we have copies of their credentials, photo ID, and address on file.

We recommend signing a Business Associate Agreement with your virtual assistant, just as you would with any other contractor with access to PHI. Periodic HIPAA security audits should also be conducted. With Hello Rache, you can have peace of mind knowing your data is secure.

Question 11

Do you offer training?

Accepted Answer

Yes. Two weeks of training program covers a wide range of aspects, skills, and tools for Virtual assistants.

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